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GENERAL: Our terms / conditions may be modified at any time and for any reason. It is the user's responsibility to check the terms & conditions upon each visit. We will not be held liable / responsible for a customer not understanding these terms. We are available 7 days a week 365 days a year to assist customers with any questions they have. iUnlock iPhonez strives to ensure customers receive the most accurate / up to date pricing. As pricing changes on items we do our best to ensure the pricing / item availability is updated on our site. For safety / security / record keeping purposes we only do business online. We do not do local pick-ups for any reason. If customers do not have access to a PayPal account, debit or credit card we can suggest they visit their nearest CVS / Walgreens or Wal-Mart store to purchase a prepaid VISA / MASTER CARD.
REFUNDS: We offer exceptional pricing on all of our products in *NEW* condition. Once customers have received their items, the items are no longer considered *NEW*. We cannot take accessories back under any circumstance. If you purchase a cell phone or tablet and it is not working we can send it back for a warranty fix / exchange. *SEE WARRANTY INFORMATION BELOW.* We cannot issue refunds on any item for any reason. It is the customers responsibility to ensure the accessories will fit their device, or that the cell phone they are purchasing is compatible with their carrier. We are able to give customer's the device / accessories specs / dimensions. Customers are asked to ask questions BEFORE making a purchase. Once an order has been placed, it cannot be cancelled / refunded.
WARRANTY: Select Tablet / Smart Phone devices come with a limited warranty. We will notify customers of each device that has a warranty prior to purchase. If an item does not state "Warranty Available" or any other wording about having a warranty-- It does not have a warranty. NO EXCEPTIONS. Customers will be provided warranty information upon purchase. Warranty details differ from device to device. Generally items that are covered under warranty will be fixed as long as it is not a man-made defect. *Prior to the device being sent back to supplier, we will verify the device was the original purchase with iUnlock iPhonez. If the IMEI / Serial Number do not match the device If manufacturer finds that defect was a man-made defect (Water damage, dropped the device, took device apart etc) the device WILL NOT be fixed. In the event the supplier / manufacturer determines your phone cannot be fixed due to warranty details, your item will be returned to you.
PROMOTIONS: Promotions / Sales are only valid while on the appropriate page. If promotions are out side of iUnlock iPhonez website, please contact us to see if it is still valid. Promotions will have a start / end time & date. Once promotion has ended, the PayPal button will be removed. If you were sent an invoice to pay for a promotion and it goes unpaid for a time period, the promotional price may not be valid. Do not ask for an invoice to be emailed to you until you are ready to pay for the invoice. As prices are constantly changing, we may have to charge higher rates for our product.s
PRIVACY: We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please do not hesitate to contact us.
******PAYMENTS / BANK INFORMATION: All payments will be processed via PayPal. We are verified through PayPal. We will not, under any circumstances, ask for your card / bank information via telephone or e-mail. For safety & security purposes we will not process any credit / debit cards over the telephone. We will never share your information with unauthorized parties.
PERSONAL / CONTACT INFORMATION: We store customer's name, mailing address, telephone number, email address and order details in a secure database. If a customer contacts us about information on an order we access this database. If a customer calls / e-mails us and their name / e-mail address or phone number does not match we will not be able to assist them. After orders are placed we will send an e-mail to the customer to confirm the order. Customers will be notified via e-mail once orders are shipped. PLEASE CHECK SPAM / JUNK FOLDERS FOR CORRESPONDENCES FROM US. Depending on why we are contacting you, you may receive e-mails from: [email protected] or [email protected].
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